It took them a week to respond but this is what they said. It could be a weak Internet signal:
You can also reset your iPad Wi-Fi connection following the next steps:
1. On the Home screen, locate and tap the icon with an image of a gear (“Settings&rdquo.
2. Tap on the option Wi-Fi.
3. Use the option at the top of the screen to turn Wi-Fi off.
4. Then, turn it back on again. This will force your iPad to search for the Wi-Fi network again and rejoin.

I will try next time it happens and hope it works

They replied to me within 4 days and said it was my Internet connection, which is stupid since I used that perfectly-fine Internet connection to send the email! The email was sent from a persons name and the subject started with [G5 Entertainment] so it may have gone in spam for some of you?

I have been in contact with G5 and finally after a week they are responding. I have given them a very detailed description of the problems we are having and included screen shots. This was sent forward today so I am hoping for a faster response then 7 days. All the problems described above were reported except for the VIP giving up $0.00. I recommend you report that using my link on page 13 I think. Thanks to all of you that have sent forward bug reports and I highly recommend you all do it. I will keep you updated as I believe they will make me a beta tester to help find/fix the problems.

Ok so I guess I'm at the end of the game since I can't get more rooms without diamonds??!! I don't have money to buy diamonds and they really didn't give you a lot of them completing achievements so what are we going to do now?? Lol!!! Confused!!! And sucks by the way!!

Originally Posted by Tristan.Britton

I have been in contact with G5 and finally after a week they are responding. I have given them a very detailed description of the problems we are having and included screen shots. This was sent forward today so I am hoping for a faster response then 7 days. All the problems described above were reported except for the VIP giving up $0.00. I recommend you report that using my link on page 13 I think. Thanks to all of you that have sent forward bug reports and I highly recommend you all do it. I will keep you updated as I believe they will make me a beta tester to help find/fix the problems.

I am having the same connection issues.

Tristan......As for the VIP's giving $0......The only time I get the VIP's to give me $0, is to get gold from them when the next level is free (tunnels). The amount of gold you get from the VIP's is proportional to the cost of the next floor. When the next floor is $0.00 (as in when you build a tunnel), the VIP's will give you $0. I hope this was your issue.

Please note that when you are building a level that ends in 0 (10, 20, 30, 40....) the cost of that floor is very high and the VIP's will give you a lot of gold.

I feel like I'm the only one playing sometimes ")

I am throwing in the towel. I get it to work by logging out and lose floors and cash, can't see friends, can't move them in, and G5 does nothing. It is pretty obvious that it is a bandwidth issue on their end, but they don't want to fix it. G5e, I quit

Hello again fellow preppers. This is to update you on my trouble ticket with G5. They have replied and stated that an update release is due and to keep checking for updates. They say that they have addressed the problems I posted about earlier and apologize for the inconvienance. I think they have also updated/partially fixed their servers as things do not seem to be as bad. There is still much lag, long delays in loading friends, tunnel, and adding but at least I am getting runs in everyday. There are tons of people playing and if you like the Preppers page in FB, you will see a ton more people and numbers to enter. I am over 300 right now. See ya all in my bunker Grab an MRE and Cup of Java at: e9cee46!

Most of my problems with the game such as not being able to access friends to add or collect have been fixed. My only problem that isn't resolved is I have a bunker that won't open after a week. Any suggestions. I'd really appreciate it.
673bf13
Thanks for all the help to get me this far.
I tried the saving VIP gold for 4 days and I'm nearing 3 million. It's a great trick. Thanks.

This is how I keep track of my Preppers, love to know how others do it.......

section of my First worksheet concerning the floors and who works on them, I use the same colour coding as the game for each floor

1	CAVE
OCCUPANT	RUSTY JOHNSON	YO JANSSEN	CHARLIE CARVER	MARTA MORGAN	RAV HOBLET
ASSINGED TO	DEHYDRATED FOOD	SPA	SCHOOL	ALARM ROOM	POTTERY
SPECIALITY	DEHYDRATED FOOD 2	SPA 19	SCHOOL 27	ALARM ROOM 15	POTTERY
2	DEHYDRATED FOOD
PREPPER	RUSTY JOHNSON	BELLA JANSEN	RAJ BERNARD
SPECIALITY	DEHYDRATED FOOD	DEHYDRATED FOOD	DEHYDRATED FOOD
HOME	CAVE	FENG SHUI	BUNK BEDS
3	RETRO
OCCUPANT	JOSHUA JONES	LENA KING	CLAIRE MANABAT	DIEGO LEE	KAMAL BERNARD
SPECIALITY	SPORTS CLUB	OUTBREAK UNIT	FITNESS TRAINING	FLORIST	BAR
ASSINGED TO	SPORTS CLUB 9	OUTBREAK UNIT	FITNESS TRAINING	FLORIST	BAR
4	CAMPING TOOLS
PREPPER	DIEGO SCHMIDT	BENJAMIN LEE	GABRIELLE DAVIS
SPECIALITY	CAMPING TOOLS	CAMPING TOOLS	CAMPING TOOLS
HOME	GUEST ROOMS	GUEST ROOMS	CAPSULE QUARTERS
5	COMBAT SCHOOL
PREPPER	JASON YANCOSKIE	KOY
SPECIALITY	COMBAT SCHOOL	COMBAT SCHOOL
HOME	747 SHELTER	MODERN ROOM

section of The second worksheet is a list of all the floors I already have indicating floor numbers and once again colour coded same as the game.

8	TUNNEL	0
16	TUNNEL	0
36	TUNNEL	0
54	TUNNEL	0
21	747 SHELTER	1
35	APARTMENTS	1
32	BASEMENT	1
37	BUNK BEDS	1
28	CAMP	1
14	CAPSULE QUARTER	1
1	CAVE	1
18	COZY ROOM	1
11	FENG SHUI	1
31	GREEN APARTMENT	1
6	GUEST ROOM	1
49	MODERN ROOM	1
26	PERSIAN CHAMBER	1
3	RETRO	1
55	WATER BED	1
10	FARMER	2
23	SURVIVAL EXPERT	2
43	PLUMBER	2
24	CANTEEN	3

section of My third worksheet concerns the preppers and all details I might want to know again colour coded for easy reading

NAME						SPECIALITY	FLR	HOME	SPECIAL TRAINING
BELLA JANSEN	5	4	1	5	4	DEHYDRATED FOOD	2	FENG SHUI	F	S
RAJ BERNARD	6	4	5	1	2	DEHYDRATED FOOD	2	BUNK BEDS	F
RUSTY JOHNSON	6	1	2	6	4	DEHYDRATED FOOD	2	CAVE	F	S
BENJAMIN LEE	4	5	5	2	3	CAMPING TOOLS	4	GUEST ROOMS	F	S
DIEGO SCHMIDT	4	4	4	3	4	CAMPING TOOLS	4	GUEST ROOMS	F	S
GABRIELLE DAVIS	6	3	5	2	3	CAMPING TOOLS	4	CAPSULE	F	S
JASON YANCOSKIE	3	6	4	7	6	COMBAT SCHOOL	5	747 SHELTER		S
KOY	5	5	3	7	5	COMBAT SCHOOL	5	MODERN ROOM
AMELIA WAGNER	6	4	5	1	2	DRILLING FACILITY	7	CAPSULE	F