I have been going round about this with AT&T since I got my notice and have finally gotten a new email from them stating that at my request they have cancelled my account and if I want a data plan I should sign up for a new one, which of course will be capped. It is time to turn this over to the Better Business Bureau and/or the Attorney General.Quote:
Originally Posted by kc2pedI had the same problem when my plan was up for renewal early Saturday morning. I checked email before going to bed and found the same notice.
First I went to my bank and got a copy of the credit authorization which showed exactly when they placed the charge against my card and that it had been approved. There was a transaction number and an authorization number.
Next I went to the AT&T store where I was first told that I needed to go to Apple. Then they told me my SIM card was probably burned out. Lastly I was told to delete all my information and set up a new account.
Since I have already paid $30 for this month's unlimited plan extension I am not going to give AT&T any more money.
Finally I convinced the people that when they send me a message saying they can't bill my credit card it is a billing issue and not a hardware issue. But they can't do anything about an iPad account in an AT&T store. That can only be handled by Customer Care and although there is a counter marked customer care with three computer terminals and telephones there is no Customer Care in the store (this is Times Square, NYC - lots of luck if you live in a really big place) so they have to put me on the telephone with someone in a call center (at least she had a US accent).
They say they have no record of the transaction and wanted me to sign up for a new plan. If they eventually found my money they would refund it. But then I would be left with a capped plan rather than the unlimited plan to which I am entitled.
Eventually I faxed the papers my bank had given me but they can't use any of that because it doesn't have the bank's name on it. So they are going to have someone do some research to see why they have no record of having charged my card but it will take a long while because they don't have any information about where the money was supposed to come from. Isn't my bank information the first part of the charge card number? And wouldn't it shorten the search process if you used the information provided by the bank which, although it doesn't have the bank's name, has my name, my charge card number, AT&T's name and tracking numbers for the payment. Or even write down the name of my bank which they weren't interested in.
I have since received a 250 MB credit on my plan so they could email me to ask for my bank's FAX number. It has been nearly a week and my iPad is basically bricked since almost all the apps I use on a regular basis require a net connection.
I am convinced that this is a scam to get people off the unlimited plans.
No matter how good the iPad user experience is, the Android tablets are going to be successful because of the AT&T experience.