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How do i complain and get my money back

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  1. #1
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    How do i complain and get my money back

    Game on the app store appears to completely misrepresented itself. How do I go about reporting it and also how can I try to get my money back.

    The first picture is what is shown on the app store and looks like the sort of puzzle games I really enjoy but the second picture shows what you actually end up with which is a horrible cartoon like escape from the box thing!

    I am NOT impressed......

    Dark Angelwitch (Surrey)
    Attached Thumbnails Attached Thumbnails How do i complain and get my money back-image-3190506576.jpg   How do i complain and get my money back-image-1754503908.jpg  

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  3. #2
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    From iTunes itself you need to contact Apple support and complain how what you paid for isn't what is expected. Hope you come right.

  4. #3
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    Attach screenshot on your complaint email. Good luck.


    Sent from my iPad using Tapatalk HD

  5. #4
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    Quote Originally Posted by NielNiel
    Attach screenshot on your complaint email. Good luck.

    Sent from my iPad using Tapatalk HD
    LOL I will when I actually find how to email them, the complaints procedure is not that straight forward ........

    Dark Angelwitch (Surrey)

  6. #5
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    Have a look at this link: http://www.ipadforums.net/ipad-help/...nes-store.html

    It includes the steps to get a refund (and includes the e-mail address(es) also).

    Good luck.

    Marilyn
    Space Gray 32GB WiFi-only iPad Air & Black 32GB iPhone 5 (both jailbroken on iOS 7.0.6 w/evasi0n7)
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  7. #6
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    Quote Originally Posted by Mickey330
    Have a look at this link: http://www.ipadforums.net/ipad-help/...nes-store.html

    It includes the steps to get a refund (and includes the e-mail address(es) also).

    Good luck.

    Marilyn
    Thank you so much, that's exactly what I was trying to find on their website but I wasn't having much luck

    Dark Angelwitch (Surrey)

  8. #7
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    Quote Originally Posted by Mickey330 View Post
    Have a look at this link: http://www.ipadforums.net/ipad-help/...nes-store.html

    It includes the steps to get a refund (and includes the e-mail address(es) also).

    Good luck.

    Marilyn
    +1


    Sent from my iPad using Tapatalk HD

  9. #8
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    Quote Originally Posted by Jacky76
    Hello,

    Even I am facing this same issue, so could you please tell me how I get all my money back.
    As Neil said follow the link he put and send them an email with your apple Id, purchase order number, name of the game etc and then just wait.

    Dark Angelwitch (Surrey)

  10. #9
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    Update - on Monday 23rd I emailed Apple Support re my complaint and received a reply two days later confirming that I would get a refund. Today I got another email from to let me know that all the developers apps are being investigated and will be removed from the store.

    Now that's what I call excellent service - well done Apple Support

    Dark Angelwitch (Surrey)


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