Messenger bags for ipad2
This is a discussion on Messenger bags for ipad2 within the iPad Accessories for iPAD 1, 2 and 3 forums, part of the Apple iPad Discussions category; Originally Posted by SingingSabre
Originally Posted by Glenn
I only have one beef w/ Timbuk2. I really wanted to discuss if I should get ...
I,too, have found that the old fashioned telephone is sometimes more effective than email. Many companies, I've discovered, put a much higher priority on answering their phones and providing customer satisfaction in a manner they're used to than to provide that same level of service in a medium that requires a somewhat different skill set.
Originally Posted by SingingSabre
09-09-2011 10:40 AM
I just go with the mindset of "If I do it, they probably do, too." Since I tend to push emails aside and forget about them, I prefer to call companies up myself.
Originally Posted by jsh1120
I kept it outta the review but I too called after getting no where with the email system. The first time last week I got some cretin that just repeated the website info to me and sounded half-asleep.. The second call yesterday to Tim was really good and he was immensely helpful and answered all my questions immediately from his knowledge base,not reading some brochure. I was completely satisfied.
That being said, companies should not advertise on their site that email is a great way to get them if they are going to go unanswered.
From their site:
"Our service heroes answer all emails within one business day. Email them through one of the means below."
2 weeks and no reposnses here - so call em up!
Last edited by Glenn; 09-09-2011 at 06:05 PM.
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