I pre-ordered an Enki Gear case for the iPad 2. And if you go to their Facebook page, you can see they are having all kinds of problems. To sum it up, terrible, terrible customer service, numerous delays and they had to re-do the case at the last minute due to some issues. The main issue is no communication with the customer. I finally was able to cancel before they shipped mine. I went ahead and ordered the recently released Speck SmartShell. Same concept case. Ordered today and it was shipped today. Exactly how it should be. I like that this case has a magnet on the other side so that you can wrap your Smart Case around the back while you are using the iPad and it stays in place.

I'm another of the many pre-order Enki customers and have experienced their customer service fiasco. I, too, considered canceling my order but have decided to stick with them for another week, or so. They claim to have shipped all orders received through 5/1 although it's currently impossible to confirm that claim since their order tracking system has failed.

It's a sad story from what I assume is a small US company trying to make it in a tough economy in a badly damaged state (Michigan.) That's why I've elected to stay with them for a bit longer, but I certainly understand your frustration.

Hopefully, the quality of their product will make up for the absolutely awful customer service situation. If so, and they get their act together, I hope to post a positive review of their product.

I love spec products. If it had been out when I received my ipad2, I would have ordered it. I may order it anyway since it protects better than the joy factory.

Originally Posted by jsh1120

I'm another of the many pre-order Enki customers and have experienced their customer service fiasco. I, too, considered canceling my order but have decided to stick with them for another week, or so. They claim to have shipped all orders received through 5/1 although it's currently impossible to confirm that claim since their order tracking system has failed.

I got my order earlier this week. Don't have my iPad2, yet, so it really did not matter if I had to wait for the shipment from Enki an extra week or not.

Can't comment on the fit, yet, until I get the new iPad, but my first impression is good. No manufacturing flaws I can detect, no discolorations (I got the clear version), and I got everything they promised in their pre-order bonus offer.

I had a joy factory back case that I ordered before Spec released their back case. As soon as Spec released theirs, I ordered one. Like all of the Spec products i've ordered, it fits perfectly. The Spec case is noticeably thicker than the joy case, it offers more protection because it has fewer unprotected areas, and finally... The Spec case has a magnet on the back to hold the smart cover in place when folded back. I really like the magnet feature because I constantly found myself trying to hold the smart cover in place when the cover was folded back. Now, the cover stays in place automatically.

Joe

So... I ordered my case as you can see above, and cancelled it. Received a cancellation confirmation from Enki, a cancellation confirmation from Google Checkout indicating that my card was never charged. Then, yesterday, I received an Enki case while I was at work... my wife opened it, not knowing the situation and I found out when I got home. I checked online on my account and still, nothing has been charged to me. But I have to admit, I really, really like the case and the free pouch that came with it. Now, I just don't know if I should call them and let them know, or what. I really don't want to be charged for this and if that is the case then I guess I will send it back, I wish it would not have been opened but it was, by accident. But again, to my surprise, it is a nice case. It's the smoke color. The pouch is nice enough to do without a smart cover and just use it.

Hmmmm....

You should definitely send it back. Being dishonest is never a wise choice in my opinion. While I can best be described as an atheist with a far-eastern religious philosophy, I find that with each dishonest act, you chip away at the moral fiber that makes us human. I also want to believe that you'll be treated in-kind with a for each dishonest act. Well... enough of the philosophy. I hope you send it back... coming back as a cockroach would suck

Originally Posted by BrianL

So... I ordered my case as you can see above, and cancelled it. Received a cancellation confirmation from Enki, a cancellation confirmation from Google Checkout indicating that my card was never charged. Then, yesterday, I received an Enki case while I was at work... my wife opened it, not knowing the situation and I found out when I got home. I checked online on my account and still, nothing has been charged to me. But I have to admit, I really, really like the case and the free pouch that came with it. Now, I just don't know if I should call them and let them know, or what. I really don't want to be charged for this and if that is the case then I guess I will send it back, I wish it would not have been opened but it was, by accident. But again, to my surprise, it is a nice case. It's the smoke color. The pouch is nice enough to do without a smart cover and just use it.

Hmmmm....

Originally Posted by Ulrich

Originally Posted by jsh1120

I'm another of the many pre-order Enki customers and have experienced their customer service fiasco. I, too, considered canceling my order but have decided to stick with them for another week, or so. They claim to have shipped all orders received through 5/1 although it's currently impossible to confirm that claim since their order tracking system has failed.

I got my order earlier this week. Don't have my iPad2, yet, so it really did not matter if I had to wait for the shipment from Enki an extra week or not.

Can't comment on the fit, yet, until I get the new iPad, but my first impression is good. No manufacturing flaws I can detect, no discolorations (I got the clear version), and I got everything they promised in their pre-order bonus offer.

Received mine as well. Unfortunately, I had already ordered a Speck version and it arrived the same day. I've decided to keep the Speck case, primarily because it includes a magnet that keeps the smart care cover in place when it's folded over the back. Nice touch. Likewise, the edges of the Speck case are slightly better finished than the ENKI.

My example of the ENKI case, however, was quite acceptable. It fits well and the extra swag in the form of the neoprene bag and screen protector combined with the slightly lower price is a plus. Haven't decided whether to return it or pass it on to someone else who needs a back cover.

I have a friend who is considering returning the cover she just bought and taking it. If she doesn't and someone else would like the case at 50% off, let me know via a personal message. (Apologies if this violates forum rules. Just trying to find a home for the product.)

Originally Posted by Azvjc

You should definitely send it back. Being dishonest is never a wise choice in my opinion. While I can best be described as an atheist with a far-eastern religious philosophy, I find that with each dishonest act, you chip away at the moral fiber that makes us human. I also want to believe that you'll be treated in-kind with a for each dishonest act. Well... enough of the philosophy. I hope you send it back... coming back as a cockroach would suck

I disagree. I'd say call them, let them know what happened, then see what they say. If you're talking about moral fiber, it causes more harm to the environment to send it back than to hold on to it. Also, why waste your money on shipping for their error?

The worst thing that happens is they say "pay for it or pay to ship it back." The best thing that happens is they say "keep it." Either way, you made an honest call regardless and they're not getting unexpected opened merchandise at their door.

Originally Posted by SingingSabre

Originally Posted by Azvjc

You should definitely send it back. Being dishonest is never a wise choice in my opinion. While I can best be described as an atheist with a far-eastern religious philosophy, I find that with each dishonest act, you chip away at the moral fiber that makes us human. I also want to believe that you'll be treated in-kind with a for each dishonest act. Well... enough of the philosophy. I hope you send it back... coming back as a cockroach would suck

I disagree. I'd say call them, let them know what happened, then see what they say. If you're talking about moral fiber, it causes more harm to the environment to send it back than to hold on to it. Also, why waste your money on shipping for their error?

The worst thing that happens is they say "pay for it or pay to ship it back." The best thing that happens is they say "keep it." Either way, you made an honest call regardless and they're not getting unexpected opened merchandise at their door.

Yea that's what I plan on doing. It was their error, so they can pay for return shipping. If they gave me the option to keep it but pay for it, I would only do it if they met me in the middle and charged me half.