There have been some serious problems with the company Clamcase (the all-in-one keyboard case). Massive delays, poor communication, and poor customer service is how I describe this company.
I have been emailing them about my orders (yes I ordered two clamcases) that I placed back on January 21st. When they ordered they said they would be shipping sometime in Winter 2011 so hey that's fine but then a few days ago they charged both of my credit cards so I figured they must be shipping.
Checked my accound the orders still show as processing so of course I opened a help desk ticket and finally got a response back today.
"We greatly apologize for the huge delay in the shipping process. We began having issues due to a manufacturing problem that is now fully resolved, but caused the initial delay in shipments which has been fully resolved. We were battling Mother Nature, as our manufacturing and shipping facility is located in Houston, Texas, and they had been experiencing inclement weather.
We apologize for the inconvenience and will be doing everything in our power to get these shipments out now that the weather has cleared and we have been able to ship units.
This should ship late February, first week of March.
Thank you for all you support and patience,
Now read their response carefully and let me know if you see anything wrong with it (besides the fact they took my money
Now I see that some (very few it seems) have received their product and the reviews have been good and bad. So is Clamcase scamming people (using money they charge to pay for production of units and then repeating the process) or is it just poor management?