I've had good service at BB, and I agree that people should give customer service workers a break.
Originally Posted by Wokiebear
Also, people are individuals. It's not fair to broad brush everyone at BB or any other store, for instance. I had one nitwit wait on me at an Apple store, telling me stuff I knew couldn't be right. I figure he was a bad apple, lol. I find when I get the rare person who isn't helpful, I just ask someone else. It's not worth getting in a snit. It's just shopping, lol.
I absolutely love our Best Buy store in our area! They have great customer service and follow through whenever my husband and I wanted anything. We have purchased numerous things from them without any issue. Highly respectable and very energetic group there. In fact,I worked with a salesman named, Josh, yesterday with my iPhone! He was so nice and helpful. They have never let me or my husband down!! :)
Not to start a war but I tell it like it is.......
BB is not all it used to be....their stock prices and constant CEO changes tell you all is not well at the Electronics giant.
Nobody here is picking on single individuals that work at the stores........but it trickles down from the top and is reflected to the customer.
Not knowing Apple released an iPad mini and new iPad 4 is ridiculious and inexcusable for an electronics giant retailer like BB......come on, they should know it sooner than you or I do.
Continuing to sell iPad 3 at full price and not telling customers of the new offerings is just plain wrong.
It's not just our imagination......experience is everything. We probably have 20+ stores in our area........can't say much is different between them.
Do a Google on Best Buy customer service reviews and sit back and read.
I personally hope they can fix things and restore customer confidence........they are one of the last big electronic giants and it would be a shame to lose them.
- Best Buy customer service is ranked #255 out of the 576 companies that have a CustomerServiceScoreboard.com rating with an overall score of 38.72 out of a possible 200 based upon 504 ratings. This score rates Best Buy customer service and customer support as Disappointing.
- The 1,400-store chain has been without a permanent CEO since April, when Brian Dunn resigned amid a probe by the board of directors into his conduct with a female staffer. Turmoil surrounding the company has only grown since then: Founder and leading shareholder Richard Schulze has publicly announced an unsolicited proposal to take the company private, and its latest quarterly earnings fell 91%.
Your experience is yours, of course. But customers like Skimonkey and me also know what our experiences are.
Originally Posted by buerkletucson
Understood. But the point I think all of us agree on is, despite whatever the corporate short comings, front line employees are doing the best they can with the information they have on hand.
An interesting exchange but let's please move on.
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Buerkletucson, I agree with you that Best Buy has lost it's way--they used to be my go to store for anything electronic. Best Buy is a homegrown Minnesota retailer and they had a great customer base in the Twin Cities. But big growth often causes big problems when management does not remember what got them big in the first place. Apple had a similar problem--remember when Apple fired Steve Jobs?
I am being supportive of the ground force, the sales associates meeting the customers. They can only tell you what their management has told them. Blame management, but don't take it out on the person giving you the service. I believe that every one I encounter deserves my respect until proven otherwise. I am not accusing you of being disrespectful. Just saying, BB associates need to be treated with respect. Bash BB management, not the person.
Since this thread has trailed off-topic about customer care perspectives...and that the OP has not returned ...we will now close this thread.