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  1. #11
    iPF Novice
    Member #
    265377
    Join Date
    Dec 2012
    Posts
    16
    Apple are issuing refurbs as replacements from Apple Stores, brown box replacements, an Apple CS rep confirmed this over the phone.
    My ipad 4 was 3 days old returned it to Apple Store to be given brown box replacement, NOT a sealed new White box.

    Took me 4 ipads to get one I could live with had yellow scren tint, and the blue haze around the edges.

    I shouldn't have had to pay £488 for something I could "live with".
    Unhappy with quality control to be honest.

    *EDIT*
    Thinking about it, its 12 days since I paid £488 for my new Ipad and I'm not 100% happy.
    Will contact Customer Support.
    Last edited by gazjam; 12-23-2012 at 01:33 PM.

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  3. #12
    iPF Novice
    Member #
    265377
    Join Date
    Dec 2012
    Posts
    16
    Contacted Apple Customer Support tonight and explained that I was on my third replacement Ipad and the screen was still not perfect.
    The blue haze around the edges is there with the third replacement, thought I could live with it but I cant.
    It was another post by someone asking about the blue edges on their Ipad than made me think about this.

    I'm a freelance photographer and I had intended to use the Ipad to exhibit work on the Retina screen to clients.
    Not a "disguntled customer" just someone that needs the screen to be perfect.

    C.S. advised that as I had the original order swapped over at a Retail Store they were unable to arrange a white box replacement for me over the phone as the original unit had "been put back in to the system".
    They advised i should contact Applecare in the morning see what they can do for me.

    Its only 12 days since I bought my new Ipad 4 and have to say I dont have a lot of confidence in the brown box refurbs...
    I've had three of them and none of them have been right.

    Honestly, I'm looking to get a white box sealed brand new retail unit as a replacement or a refund as I'm only 12 days into my order and not had a perfect unit.

    The last thing I am all about is stirring things up, causing a fuss etc - I just want my Ipad! - but to be honest I could be happier at this point.
    I'm sure Apple will look after me in this case.

    Would appreciate if anyone could pitch in with any thoughts, comments etc about this situation please?
    Will AppleCare sort me out with a new one?

    If I have to go down the refund route I would buy a new one anyway as I love my Ipad.

    thanks very much.

    (sorry to threadjack, just realised!)
    Last edited by gazjam; 12-23-2012 at 03:08 PM.

  4. #13
    iPF Novice
    Member #
    265377
    Join Date
    Dec 2012
    Posts
    16
    *UPDATE*

    phoned AppleCare this morning.
    Very helpful Apple rep sympathised with situation but as the Ipad being returned wasn't original serial number it would cause problems.

    She had to seek authorisation from Manager for brand new replacement and would contact me.
    She phoned an hour or so later to let me know a brand new ipad would be sent out to ASAP and courier would contact me to collect old one.

    Felt as though I was looked after, good service by Apple.

    Like a happy ending, happy holidays folks.


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