Welcome to iPadForums.net Guest - Click Here to Register

Surprisingly happy with outcome at bestbuy

This is a discussion on Surprisingly happy with outcome at bestbuy within the iPad 4 Forum forums, part of the Apple iPad Discussions category; Originally Posted by buerkletucson Best Buy is failing as an informative customer service store in recent years........a lot of employees are clueless. Thats' why people ...

iPadForums.net is the original Apple iPad Forum! Registered Users do not see these ads. Please Register - It's Free!
+ Reply to Thread
Page 2 of 3 FirstFirst 1 2 3 LastLast
Results 11 to 20 of 23
Like Tree1Likes

Thread: Surprisingly happy with outcome at bestbuy

  1. #11
    iPF Novice
    Member #
    248977
    Liked
    7 times
    Join Date
    Oct 2012
    Posts
    88
    Quote Originally Posted by buerkletucson
    Best Buy is failing as an informative customer service store in recent years........a lot of employees are clueless.
    Thats' why people go to these stores is to get correct information and make an informed decision before purchasing at their store.

    I would recommend to you if you have a Apple store close by to go there instead......the majority of their employees know what they are talking about.
    I was as a BB store yesterday and they did know about the new iPad 4......but they were still selling the iPad 3 to unknowing customers at the same price!

    They had a ton of iPad 3 models in stock....they will have to drastically discount them to sell when they finally get the iPad 4 in stock.
    As a former employee I gotta say, you have no idea just how dead on you are about BB sales and teaching tactics. I quit in June after 3 years of watching the company completely take advantage of unknowing customers. I can tell you they do know about the ipad 4. The stores were given a knowledge base and sales people were told to "get rid of the current stock before the new one comes in". My roommate still works there and came home dumbfounded about what the corporate level wants them to do.

    Basically their playing dumb to sell stock, this has been a common practice for years. I youve got an apple or microcenter or some other store I suggest you use it. Dont even get me started on the BB service plans. I was a geek squad agent and had to watch all the b.s. the service center would pull to not warranty someones item.
    buerkletucson likes this.

  2. Ads


  3. #12
    iPad Junkie
    Member #
    246633
    Liked
    27 times
    Join Date
    Sep 2012
    Location
    Minnesota
    Posts
    508
    Quote Originally Posted by wingzfan61 View Post
    As a former employee I gotta say, you have no idea just how dead on you are about BB sales and teaching tactics. I quit in June after 3 years of watching the company completely take advantage of unknowing customers. I can tell you they do know about the ipad 4. The stores were given a knowledge base and sales people were told to "get rid of the current stock before the new one comes in". My roommate still works there and came home dumbfounded about what the corporate level wants them to do.

    Basically their playing dumb to sell stock, this has been a common practice for years. I youve got an apple or microcenter or some other store I suggest you use it. Dont even get me started on the BB service plans. I was a geek squad agent and had to watch all the b.s. the service center would pull to not warranty someones item.
    Thanks for information direct from an insider.....
    It's no wonder they have been hurting big time in recent years......what a shame.
    Back when, they were an informed company you could trust.

    To bad if they fail though......the Walmarts of the world (talk about clueless) will continue to kill everything in their path.
    iPad 4 - 64GB Black Wi-FI
    ZAG-Folio Bluetooth Keyboard Case

  4. #13
    iPad Fan
    Member #
    171603
    Liked
    10 times
    Join Date
    Mar 2012
    Location
    United States
    Posts
    264
    I went through the same thing when the 3s came out. I was in a BB and got to talking to some employees. They told me I was mistaken and tried to sell me a 2. That particular location is closed now.

  5. #14
    iPad Junkie
    Member #
    236770
    Liked
    95 times
    Join Date
    Aug 2012
    Posts
    873
    Quote Originally Posted by mdholm View Post
    I went through the same thing when the 3s came out. I was in a BB and got to talking to some employees. They told me I was mistaken and tried to sell me a 2. That particular location is closed now.
    They tried to do that to me but at Walmart.
    Current Apple Devices:

    iPad 3-Black-16G-WiFi
    iPod Touch 4th Gen-Black-8G-WiFi

  6. #15
    iPF Novice
    Member #
    254272
    Liked
    4 times
    Join Date
    Oct 2012
    Location
    Midwest USA
    Posts
    57
    BB's 30 day return, no questions asked, was what hooked me in. That and the nearest Apple store was over 100 miles away. Coming in cold on the ios was a steep learning curve for me, and that 90 days Apple call in help kept me from returning my ipad in the first week. BB just sent me home with no idea what to do. Of course I didn't asked,- thought I knew how to run laptops and PCs since they were very unfriendly user types. Simple as the ios is, it's a bear if you have no idea, and that password is right up there with every joke I ever heard about it. I shutter at the old couple they were selling the iPad 3 to when I was there, that didn't even know they had to have a Internet connection in thier home to fully use the iPad!

    Still, maybe a hundred miles will get me way ahead of things I prob don't even know after "playing" with the ipad for a month. Thanks to all about the inside story of BB. Heck, I still have ipad withdrawel.

  7. #16
    Banned
    Member #
    129445
    Liked
    3 times
    Join Date
    Nov 2011
    Location
    United States
    Posts
    255
    IMHO Best Buy is quickly heading "DOWN" the same path as Circuit City and Comp-USA. Both shot themselves in both feet with under handling's of both customer's and their employees, I have seen many of their good hard working employees just give up and move on. I only deal with B.B. when it's to my advantage or I really need something quickly. In the past I had bought a lot of items cameras camcorders T.V.s also my iPdad2 and a Mac book Pro, for the past three year I have been one of B.B.s Silver Rewards customer. But lately B.B. has lost my sales to Amazon.com. Not for the prices but for their arrogance and their practices of misleading customers and just plain giving the wrong information, just to make a sale. Myself if and when I do buy a iPad4 it will be from the iPad store in my city. I can live without Best Buys Silver Rewards program. I am betting after the Christmas buying Holiday we just might see the end to Best Buy as we know it today.

  8. #17
    Super Moderator
    Member #
    85546
    Liked
    575 times
    Join Date
    Aug 2011
    Location
    Edmonton AB Canada
    Posts
    9,845
    After my last experience at the Apple Store, I won't be going anywhere else for future purchases. Without any prompting from me, the salesman set me up with an Apple business account, answered every question I had concerning the MBP and iMac, and informed me of the 14 day return policy. I needed an iPod shuffle for a kids birthday and wasn't sure whether my wife had already bought it from elsewhere. He told me that if she had I could return the one I bought with no questions asked.

    Competent, thorough and no heavy duty sales pitch. I like that.

    Sent from my iPad using iPF
    Apple Equipment (so far) rMBP 15"; iPad 2 (iOS 7.1); iPhone 5s (iOS 7.1); iPhone 4 (iOs 7.1); AirPort Extreme; Airport Express; AppleTV

  9. #18
    Banned
    Member #
    129445
    Liked
    3 times
    Join Date
    Nov 2011
    Location
    United States
    Posts
    255
    Quote Originally Posted by KevinJS View Post
    After my last experience at the Apple Store, I won't be going anywhere else for future purchases. Without any prompting from me, the salesman set me up with an Apple business account, answered every question I had concerning the MBP and iMac, and informed me of the 14 day return policy. I needed an iPod shuffle for a kids birthday and wasn't sure whether my wife had already bought it from elsewhere. He told me that if she had I could return the one I bought with no questions asked.

    Competent, thorough and no heavy duty sales pitch. I like that.

    Sent from my iPad using iPF
    At my local Best Buy there is a Apple employee selling the Apple items he is a great guy, but the sales are done by B.B. I had a very good friend working in the B.B. camera Dept. at this store. He was highly unhappy with his treatment by his B.B. supervisor and the B.B. store manager. The Apple Rep. in store picked up on this employee and today he is a happy apple employee at our local Mall Apple store. I will be buying any new Apple product from him at the Apple store and not at Best Buy.

  10. #19
    Super Moderator
    Member #
    85546
    Liked
    575 times
    Join Date
    Aug 2011
    Location
    Edmonton AB Canada
    Posts
    9,845
    I don't know whether Apple stipulate how their products must be displayed, but the display at my local Staples is pristine. The rest of the tablets and computers are a jumbled mess, looking more like a street market than an electronics store.

    Sent from my iPad using iPF
    Apple Equipment (so far) rMBP 15"; iPad 2 (iOS 7.1); iPhone 5s (iOS 7.1); iPhone 4 (iOs 7.1); AirPort Extreme; Airport Express; AppleTV

  11. #20
    Moderator
    Member #
    131244
    Liked
    1412 times
    Join Date
    Dec 2011
    Location
    Regina,Canada
    Posts
    18,493
    Quote Originally Posted by KevinJS
    I don't know whether Apple stipulate how their products must be displayed, but the display at my local Staples is pristine. The rest of the tablets and computers are a jumbled mess, looking more like a street market than an electronics store.

    Sent from my iPad using iPF
    Presentation alone can help increase sales by a significant amount.
    scifan57, iPad Forums Moderator
    Please read the Forum rules.http://www.ipadforums.net/forum-rule...ease-read.html


Home | Forum | Active Topics | What's New

Links

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

Similar Threads

  1. Well, another trip to BestBuy...
    By Jachrist in forum iPad 4 Forum
    Replies: 6
    Last Post: 10-24-2012, 08:01 AM
  2. Bestbuy black tie help
    By Simbachinna in forum iPad General Discussions
    Replies: 2
    Last Post: 12-19-2011, 09:50 PM
  3. Bestbuy return policy
    By applemike68 in forum iPad General Discussions
    Replies: 1
    Last Post: 03-15-2011, 09:29 PM
  4. bestbuy and ipad 2
    By griswolds in forum iPad General Discussions
    Replies: 36
    Last Post: 01-15-2011, 06:26 PM
  5. BestBuy
    By Ellie in forum iPad General Discussions
    Replies: 10
    Last Post: 02-20-2010, 01:15 PM

Search tags for this page

best buy exchange ipad price match
,

best buy ipad 3 return policy

,
best buy ipad 4 forum
,
best buy refund ipad 3
,
best buy return ipad
,

best buy return policy ipad 3

,
best buy will extend return policy for newly purchased ipad 3
,
best buys 30 day return policy on ipad
,
can i return an ipad to best buy
,
can i return my ipad to best buy
,
can return my ipad best buy
,
ipad 4 release date
Click on a term to search for related topics.