Please help- ipad 3 wifi white screen only after iOS 6 update:(

[Tillyann]

Hi all,
After updating my ipad 3 to ios6 yesterday I have a white screen which won't turn off and is not responding at all. We took it to the apple shop who took it out the back and said its not a hardware problem take it away and play with I!
What's that about? We bought it in April so it's still under guarantee but they don't seem to want to know... Can anybody help with a solution to this?please I was really hoping to give it to my son who has aspergers for his birthday in 2 weeks
Time.
I hope to hear from someone soon - thanks.

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[skimonkey]

Have a look at this thread and see of this helps: Blank white screen

[Tillyann]

Thanks skimonkey but nothing new there. I've tried all suggestions there.

[skimonkey]

Ok, thought that might help you.

So you cannot so anything to the iPad? Can't access settings, Turing off?

[Tillyann]

Hi again,
No can't access anything at all just this wet screen. It doesn't turn off.

[skimonkey]

Have you tried to press the power switch and the home button at the same time to do a reset? If not try that. It will completely shut down.
.....to do a soft reset by holding the power switch and home button together until you see the apple logo. Hope that helps!

[skimonkey]

well maybe better not upgrade the ios in the first place especially if you havent read people complaining about it in this forum

This hasn't happened to everybody that had done their update to 6.0 and to 6.0.1.

[Tillyann]

Thx skimonkey,
Have done both. It does shut down but when I turn it on again there's just a white screen which is unresponsive.

[skimonkey]

Thx skimonkey,
Have done both. It does shut down but when I turn it on again there's just a white screen which is unresponsive.

I'd say take it back to the Apple store and have them take a look at it. If you cannot get to the setting this leaves you with no other choice. Have you tried to connect it to iTunes as what the earlier link stated?

[Tillyann]

Hi again,
I did go to the apple store who said there wasn't a hardware problem and to go and 'play' with it- not helpful. I just felt like I was being fobbed off. I will continue to 'play' with it in the hope something might change, any further suggestions would be greatly appreciated but I will go back to Apple on Weds when I am free.Thanks for your help.