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Found dead pixel and dust under screen

This is a discussion on Found dead pixel and dust under screen within the iPad 3 Forum forums, part of the Apple iPad Discussions category; Hi all need advice. I did a dead pixel test and found a dead pixel right at the middle of the screen. Also there is ...

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  1. #1
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    Found dead pixel and dust under screen

    Hi all need advice. I did a dead pixel test and found a dead pixel right at the middle of the screen. Also there is some small dust particle under the glass. Will i be getting a replacement with the issues described? If i do get one is there any change that they will replace mine with a 4th gen?

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  3. #2
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    No, if they exchange it, you're supposed to get the model that you already have.

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    Quote Originally Posted by Mrik
    Hi all need advice. I did a dead pixel test and found a dead pixel right at the middle of the screen. Also there is some small dust particle under the glass. Will i be getting a replacement with the issues described? If i do get one is there any change that they will replace mine with a 4th gen?
    Hi and welcome to the Forum!

    Apple will replace your iPad for dead pixels and your replacement will be the same model you already have.

    Apple has been doing upgrades to the new iPad depending on when you bought yours.......I believe the timeline was within 30 days of purchase and you will need to pay whatever difference there is on price. No harm in asking if your iPad was recently purchased.

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    Found dead pixel and dust under screen

    Quote Originally Posted by Mrik View Post
    Hi all need advice. I did a dead pixel test and found a dead pixel right at the middle of the screen. Also there is some small dust particle under the glass. Will i be getting a replacement with the issues described? If i do get one is there any change that they will replace mine with a 4th gen?
    G'day and also welcome to the forum. Just wondering, how does one carry out a "dead pixel test"? Deep down I'm not sure I want to know if any of my pixels have died😰
    Regards, Andrew🐨


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    Quote Originally Posted by The OB

    G'day and also welcome to the forum. Just wondering, how does one carry out a "dead pixel test"? Deep down I'm not sure I want to know if any of my pixels have dieddde30
    Regards, Andrewddc28

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    Just follow the instructions here http://senseiphone.com/iphone-ipad-d...uide-07094279/

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    Quote Originally Posted by leelai

    Hi and welcome to the Forum!

    Apple will replace your iPad for dead pixels and your replacement will be the same model you already have.

    Apple has been doing upgrades to the new iPad depending on when you bought yours.......I believe the timeline was within 30 days of purchase and you will need to pay whatever difference there is on price. No harm in asking if your iPad was recently purchased.
    Yes i purchased it almost 3 weeks back. Called apple but they said they didn't offer such 30 day replacement.

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    Quote Originally Posted by Mrik

    Yes i purchased it almost 3 weeks back. Called apple but they said they didn't offer such 30 day replacement.
    Well it might be worth trying another store, have a look at this thread
    I bought an iPad 3 16 days ago...

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    Quote Originally Posted by The OB

    G'day and also welcome to the forum. Just wondering, how does one carry out a "dead pixel test"? Deep down I'm not sure I want to know if any of my pixels have dieddde30
    Regards, Andrewddc28

    Sent from my iPad using Tapatalk
    I like your sense of humour!

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  10. #9
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    Quote Originally Posted by leelai View Post
    Well it might be worth trying another store, have a look at this thread
    I bought an iPad 3 16 days ago...
    Generally, I've found that stores in Asia don't offer the same level of customer service as in the West, including at Apple stores. I think it unlikely if OP is in Bangalore that an upgrade will be offered.

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    Found dead pixel and dust under screen

    Quote Originally Posted by The OB View Post
    G'day and also welcome to the forum. Just wondering, how does one carry out a "dead pixel test"? Deep down I'm not sure I want to know if any of my pixels have died😰
    Regards, Andrew🐨


    Sent from my iPad using Tapatalk
    Use an image that is completely full screen white then look for the black dot.


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