Frozen email

[mobutler]

Help I have an email that won't delete, there is no reaction when I press cancel. I cannot access any mail until I get rid of it. It was one I send from my iPad . It shows cancel on the left and send on the right

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[Mickey330]

Help I have an email that won't delete, there is no reaction when I press cancel. I cannot access any mail until I get rid of it. It was one I send from my iPad . It shows cancel on the left and send on the right

It just got "stuck."

So, the best thing to do is to fully close the Mail app, then restart your iPad. To do (apologies if you know already):

First, press the Home button to close the Mail app. Then ...

Fully Close the App: Double tap the Home button (or do a 4-finger swipe up) to reveal a row of icons in the multi-tasking bar. Press and hold an icon until they all start to wiggle and you see a red circle with a minus sign ("-") in the top left. Press the minus sign to fully close the app. Don't worry, it won't remove the app from your iPad, just from the iPad's resident memory.

Then...

Restart: Hold down the power button until the power off slider appears. Slide it off. When the iPad finishes shutting down, hold down the power button again until the Apple logo appears.

If that doesn't help, try this last step...

Reset: Hold both the power and home buttons until the screen goes dark and the Apple logo then appears (the slide to unlock screen may or may not appear). Once the logo appears, release the buttons. After a time, your homescreen will appear. Please note that it may take some time for the Apple logo to appear or for your homescreen to appear (or both). This is normal. Eventually, the homescreen will appear.

Hopefully, this will fix it for you. Let us know how you get on.

Marilyn

[mobutler]

It just got "stuck."

So, the best thing to do is to fully close the Mail app, then restart your iPad. To do (apologies if you know already):

First, press the Home button to close the Mail app. Then ...

Fully Close the App: Double tap the Home button (or do a 4-finger swipe up) to reveal a row of icons in the multi-tasking bar. Press and hold an icon until they all start to wiggle and you see a red circle with a minus sign ("-") in the top left. Press the minus sign to fully close the app. Don't worry, it won't remove the app from your iPad, just from the iPad's resident memory.

Then...

Restart: Hold down the power button until the power off slider appears. Slide it off. When the iPad finishes shutting down, hold down the power button again until the Apple logo appears.

If that doesn't help, try this last step...

Reset: Hold both the power and home buttons until the screen goes dark and the Apple logo then appears (the slide to unlock screen may or may not appear). Once the logo appears, release the buttons. After a time, your homescreen will appear. Please note that it may take some time for the Apple logo to appear or for your homescreen to appear (or both). This is normal. Eventually, the homescreen will appear.

Hopefully, this will fix it for you. Let us know how you get on.

Marilyn

Fixed thanks

[Mickey330]

Yay! Glad to hear that things got sorted for you. And, thanks for coming back and telling us your problem got resolved. Always nice to hear back - especially the success stories.

Marilyn

[mobutler]

Fixed working well now - thanks.

[andersv3]

thanks for the fix it helps me to.