Continuous loss of internet and server not responding to emails

[cinderella]

Hi I have the iPad 3and am getting a lot of loss of Internet and not being able to access email message saying server not responding.went into my o2shop and advised to turn of wireless router and start afresh with details and password which I di. Seemed ok for a few hours then stops and starts agai.i seem to be forever rebooting any help appreciated ...it's not convenient for me to get to my apple shop in Southampton...other option is could it be problem with router?

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[The OB]

Hi I have the iPad 3and am getting a lot of loss of Internet and not being able to access email message saying server not responding.went into my o2shop and advised to turn of wireless router and start afresh with details and password which I di. Seemed ok for a few hours then stops and starts agai.i seem to be forever rebooting any help appreciated ...it's not convenient for me to get to my apple shop in Southampton...other option is could it be problem with router?

Hi Cinderella, by "forever rebooting" do you mean switching the router on and off? If you have not already done this, I suggest you could try rebooting/resetting the iPad itself, a step Apple recommends should be done periodically.
Simultaneously hold down the On/Off and Home buttons until the screen blacks out and the white Apple logo appears. Then let go both buttons and wait until your wallpaper and slide On button appears.
Hope that helps, Andrew🐨


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[cinderella]

Hi Andrew thank you for your quick reply.i am new to iPad so it's taking time to sort probs.on advice of o2i did turn off wireless and re entered password and detail as which made a difference for a day.the way I turned it of was from sleep button I have not done it with both buttons so will try that later if probs start again.i didn't know also that its recommended to do this periodically?

[The OB]

This may assist you

http://www.apple.com/support/ipad/assistant/ipad/

Regards, Andrew🐨


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[cinderella]

This may assist you

http://www.apple.com/support/ipad/assistant/ipad/

Regards, Andrewddc28

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Thanx Andrew will bear this in mind,my daughter was here with hers today and at her home never a problem but here today slow loading making me wonder now wether down to server or router?thanx again.......

[cinderella]

Hi there sorry have been a long time coming back but it seems my continual Internet cut offs and mail probs were down to my server not the iPad.i complained to see if it may have been my wireless router needed changing, but as soon as I told them the problems the checked wireless and lo and behold while still on line everything was faster and no cut offs fingers crossed that this continues,seems a shame I had to complain before all was rectified,thank again for advice .......

[The OB]

Hi there sorry have been a long time coming back but it seems my continual Internet cut offs and mail probs were down to my server not the iPad.i complained to see if it may have been my wireless router needed changing, but as soon as I told them the problems the checked wireless and lo and behold while still on line everything was faster and no cut offs fingers crossed that this continues,seems a shame I had to complain before all was rectified,thank again for advice .......

Glad it worked out for you cinderella. And hey, there was no complaining. It's communication, and that's what makes this forum good to be on when you own an iPad. You kindly came back to share the solution, which may well have helped others with a similar problem. Just don't go losing any more glass slippers, OK? 😝
Regards, Andrew🐨


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[cinderella]

Thank Andrew had to laugh at the Cinderella slipper bit...........