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Unable to update iPad 2 to 5.1

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  1. #1
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    Unable to update iPad 2 to 5.1

    Hi All,

    Im struggling to update my iPad 2 to 5.1 in the UK.

    When trying to update Via iTunes I'm getting a constant message "Contacting the iPad software update server..." , and if I try via iCloud I get message "An error occurred while checking for a software update"!

    Anyone else experiencing or have experienced these messages? If so, is there a solution?

    Thanks

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  3. #2
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    Could simply be that the servers are overloaded. Probably a lot of people all trying to update at the same time. Sorry I can't be more helpful. I haven't tried to update to 5.1 yet.

    If you try again in 3 or 4 hours most of the Americas will be asleep and you may stand more chance. I'm assuming that all updates are routed to Cupertino, though I'm guessing at that.
    Last edited by KevinJS; 03-08-2012 at 01:48 AM.
    Apple Equipment (so far) rMBP 15"; iPad 2 (iOS 7.1); iPhone 5s (iOS 7.1); iPhone 4 (iOs 7.1); AirPort Extreme; Airport Express; AppleTV

  4. #3
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    Quote Originally Posted by KevinJS View Post
    Could simply be that the servers are overloaded. Probably a lot of people all trying to update at the same time. Sorry I can't be more helpful. I haven't tried to update to 5.1 yet.
    Could be, Had the problem last night (U.S prime time), so tried this morning from U.K. with still the same messages!

  5. #4
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    İ had same problem too while using wireless connection. Than switch to copper. Had no problem at all

  6. #5
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    Quote Originally Posted by kamaru View Post
    İ had same problem too while using wireless connection. Than switch to copper. Had no problem at all
    Wireless and wired, still same problem! Do you think a restore is required?

  7. #6
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    I would continue trying to do the update for a while. Doing a restore could lead to more problems, especially if you are backing up to iCloud and already having issues with it.
    Apple Equipment (so far) rMBP 15"; iPad 2 (iOS 7.1); iPhone 5s (iOS 7.1); iPhone 4 (iOs 7.1); AirPort Extreme; Airport Express; AppleTV

  8. #7
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    Just had a thought. Are you sure you are running the latest iTunes? Could be with updating that first.
    Apple Equipment (so far) rMBP 15"; iPad 2 (iOS 7.1); iPhone 5s (iOS 7.1); iPhone 4 (iOs 7.1); AirPort Extreme; Airport Express; AppleTV

  9. #8
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    Quote Originally Posted by KevinJS View Post
    Just had a thought. Are you sure you are running the latest iTunes? Could be with updating that first.
    Yeah running 10.6 (40)! I presume that is the latest?

  10. #9
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    I think so.

    Here's a link to Apple's support page. There might be something there that will help.

    iOS: Resolving update and restore alert messages
    Apple Equipment (so far) rMBP 15"; iPad 2 (iOS 7.1); iPhone 5s (iOS 7.1); iPhone 4 (iOs 7.1); AirPort Extreme; Airport Express; AppleTV

  11. #10
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    Ok, so I just called my friend who also has an iPad 2 and is based in the U.K. He managed an update at first attempt! Strange. Now, when trying to restore I'm still getting message "Contacting the iPad software update server..."!

    HELLLLLP!


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