Disappointed New Apple Fan

[GoPackGo]

What is AppleCare+? How is it different than AppleCare?

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[Seadog]

AppleCare+ also includes accidents that are not covered under warranty. Essentially it is insurance for those who cannot feel comfortable about their ability to not break their iDevice. If you are a klutz, it may be money well spent.

[ghett0tech]

Not true. Apple stores replace as a one time courtesy all the time. I have personally known folks and there have been plenty here. Obviously, there have been a few Apple stores that do not extend this courtesy.

i'm sorry you are completely wrong. being a genius myself we never had a 'courtesy' replace. if we felt the need for a situation to be graced then fine, it was never policy. now with AppleCare+ no exceptions. which like i said before is how it should have been all along.

[ghett0tech]

people always got the preception that they could come in for a 'one time' grace swap. quite annoying.. people just got misinformed

[SweetPoison]

i'm sorry you are completely wrong. being a genius myself we never had a 'courtesy' replace. if we felt the need for a situation to be graced then fine, it was never policy. now with AppleCare+ no exceptions. which like i said before is how it should have been all along.

Never said it was a policy.

[s2mikey]

AppleCare+ also includes accidents that are not covered under warranty. Essentially it is insurance for those who cannot feel comfortable about their ability to not break their iDevice. If you are a klutz, it may be money well spent.

Well, things can happen even if you aren't "klutzy". I'm sure plenty of iPads have taken falls and the owner of the device really didn't do anything to perpetrate it. Just saying.

[ghett0tech]

Never said it was a policy.

fair enough

[GoPackGo]

AppleCare+ also includes accidents that are not covered under warranty. Essentially it is insurance for those who cannot feel comfortable about their ability to not break their iDevice. If you are a klutz, it may be money well spent.

Thanks for explaining.

[iPad 2 is cool]

Hey. I dropped my iPad 2 and only caused 2 superficial dents to the metal. It in no way affected the functionality of the device but I could not take my eyes off those minor imperfections. I went into the Apple store, was friendly, polite and dignified. I had no expectations, I asked how much a repair would cost, the Genius simply said they would give me a courtesy replacement and did. Great customer service from my perspective.

[leelai]

Great news for you, especially when others are now leaving disappointed. Would you mind saying what store you went to. It might make it easier for other members to know which stores will still do a courtesy replacement.