Great update, Ryan! Thanks for sharing!
well i guess if they cant fix your model you will be getting a new one!!
Wow, I recently bought my iPad1 used from a guy on Craigslist, I wonder Apple would go above and beyond if something were to happen to mine. *fingers crossed* Hopefully I won't have to..
accidentally dropped my ipad2 and the screen broke.
went to the apple store and they gave me a 1 time courtesy replacement.
Thanks to Apple
Great customer service
I am an avid Windows user, though I own three iPods, an iPhone and now an iPad - I'm well on my way to becoming an Apple loyalist. I purchased an iPad not more than 11 days ago; and I must say that I am hooked. I carry the thing around with me everywhere and my students have started calling me a reluctant yuppie.
Yesterday, as I made my usual shuffle between classes, a student (I don't know who - lucky for them) plunged into me, causing me to drop my iPad. I just stood there aghast. I may have whimpered a bit.
After a while, and rather laughably I said, "Geez, I hope it isn't scratched." I picked it up and turned it over, it was a total mess. It still worked, but a number of reticulated cracks and spider web cracks marred the screen that I had been diligently polishing for the last week or so.
I asked my wife to take my iPad to the Apple store at Chadstone SC (Melbourne / Australia) and request a repair quote. The sales assistant / technician looked at the iPad for a brief moment or two, and said that they don’t repair them at the store; they only facilitate replacements for a princely sum of $460.00.
I think that the technician took one look at the tragic (though genuine) expression on her face and was left with little recourse. He took out the sim card (it's a 64GB 3G model), deleted the data (after asking if he could) and swapped it over.
My wife was staggered! We did not expect this; in fact the best 3rd party repair quote was $300.00. Apart from inflicting her plaintive, puppy dog eyes at the poor man at the other end of the counter - they were under no obligation to even take the item for a repair/paid replacement.
I simply cannot believe that Apple swapped it over and I am more than grateful. I was tossing up between a Samsung Series 9 and a Macbook Air - I have made my choice. I'm still going to run Windows (my university hates Apple with a passion), baby steps for now.
Please note, this was a one-time exchange and this is not an automated practice. I am sure that the assistants have some scope for personal discretion - though even that is amazing under the potential circumstances.
If you find yourself in the same unfortunate circumstances, be honest, be candid and polite and kindly ask the staff member what they could do for you. You may be pleasantly surprised.
NB: I don't want to sound sexist, but if you send your attractive wife in your stead, it may improve your chances.
Last edited by Nearly_an_Apple_Convert; 06-29-2011 at 03:55 AM.
I too was an avid Windows user. I finally made the jump last weekend and purchased the base model iMac with an external drive. I couldn't be more pleased with the purchase as I was with the iPad. I was considering running Win7 too but the more I learn the ways of the Mac I realize windows will just take up precious HD space.
To Nearly_An_Apple_Convert: the optimal solution would be to buy the MacBook Air and run Windows on it. That way you can use mediocrity when you NEED to, and the rest of the time be a generation or two ahead. I am hopeful that my IPad will be able to ultimately replace my laptop (I have a several years old pc laptop) when IOS 5 comes out this fall. Then if I get any computer, it would be an IMac with beautiful, large screen which would also serve as a TV in my office when necessary.
The speaker on my iPad 1 64g wi-fi wasn't always working - it would stick in headphone mode sometimes, and finally wouldn't change to speaker at all. I took it to the Best Buy I bought it from, along with my receipt from 11 months ago and my replacement warranty. I expected to just get a new iPad 1, but they gave me a white iPad 2 64/wi-fi. Nice surprise.
I did have to pay for a pro-rated new replacement policy, but it was worth it (they credited me for the unused half of my first policy and charged me for a new policy). Good customer service from Best Buy, but only because I had the policy. If I didn't have it, I'd have had to send it in for service.
The cat pushed my iPad2 off a counter and onto a tile floor. The case was folded behind the iPad when it fell, and of course it hit the floor screen side down. It was shattered, so was I.
I went to my local Apple Store and they gave me a new one on the spot. No wonder Apple has so many fans!