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Cracked the ipad screen, got a free replacement from the apple store

This is a discussion on Cracked the ipad screen, got a free replacement from the apple store within the iPad 2 Forum forums, part of the Apple iPad Discussions category; It would be nice if you could the Asurion ins for the IPad like u can for your phones...... Mel Sent from my iPad2 using ...

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Thread: Cracked the ipad screen, got a free replacement from the apple store

  1. #31
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    It would be nice if you could the Asurion ins for the IPad like u can for your phones......

    Mel

    Sent from my iPad2 using iPF!

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  3. #32
    vlg
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    for Gkauf3

    Just wondering for

    Gkauf3 and the rest of you who had similar experiences, do you have apple care?

    thanks!

  4. #33
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    Quote Originally Posted by vlg
    Just wondering for

    Gkauf3 and the rest of you who had similar experiences, do you have apple care?

    thanks!
    I do not have Apple Care. And, technically, apple care would not cover damage from dropping anyway. So, I was pleasantly surpassed and thankful that they replaced my IPad for no charge.

  5. #34
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    Quote Originally Posted by Gkauf3 View Post
    Quote Originally Posted by vlg
    Just wondering for

    Gkauf3 and the rest of you who had similar experiences, do you have apple care?

    thanks!
    I do not have Apple Care. And, technically, apple care would not cover damage from dropping anyway. So, I was pleasantly surpassed and thankful that they replaced my IPad for no charge.
    I had similar outstanding customer service from them when I took my iPad in yesterday for the rubber gasket coming out.

  6. #35
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    I really do enjoy Apple, not as a fanboy but as a company in itself. They make good products and every now and again they surprise a customer with goodwill. FTW.

  7. #36
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    Nice to know that Apple are prepared to do this

  8. #37
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    They have a one-off 'ask no questions' policy for issues like this. They are a very customer-centric organisation that realise that good customer service leads to customers being happy and recommending them to other potential customers. It's a pity more companies don't realise this.

    Tim

  9. #38
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    I have always found far better customer service in the Apple Store. I always prefer to buy directly from the store, although they are often helpful regardless. Returns are so much easier. The employees will often help even when you are out of warranty and AppleCare.

  10. #39
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    Quote Originally Posted by DSSK

    I have never had to go to the genius bar. should I make an appointment or just drop in?
    Make an appt. It might be the difference in waiting 45 mins or 5 mins. Reserve online.

  11. #40
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    Just an update:

    The apple store called me about 5 days after my initial visit and told me that my new ipad was ready to be picked up. I walked in and gave them my cracked ipad and they gave me a brand new ipad2 still in the plastic. Really pleased with how things turned out.

    Ryan


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