We have all heard the stories but I just had to share this one. On Wednesday, using the Target search tool thread, I found the 32g iPad 2 I wanted.
It had what I saw as a stuck pixel on one side of the screen. It was a black pixel that stood out with any light background.
I decided I wouldn't be happy because I know myself (self diagnosed OCD) so I asked my wife to take it to the Apple Store and see if they would exchange it since she was free yesterday. I had read on the Internet that they consider up to 2 normal so I was a little bummed.
Anyways, wife shows up at 9:00am on Friday and there is a line of at least 100. She explains to the Apple sales guy when he comes out to tell the line that they only have a few for sale, why she is there. She is taken in the store before anyone else, they look at iPad at the Genius Bar and tell her it's not a bad pixel but rather a speck under the glass and they immediately retrieve a new box and swap the iPad. No problems, no argument, nothing. IMO no other large company offers such excellent customer service.
While writing this I just rememb