Bought the iPad 2 at my local Verizon store last week. Two nights ago, I decided to activate the 3G just to try it out for a month so signed up for the lowest plan. Got a confirmation via e-mail AND the charge has been made to my credit card. However, I've not been able to activate it.
When I go through the process, I get to a certain point and get a message to "reprovision" the account by going to the Settings> Reset> Subscription Services> Reprovision. When I do that (while connected via wifi) nothing happens. Nothing at all. There was a phone number displayed in the window that told me to go through this process to call in the event that it doesn't work.
Well, since I work 3 blocks from the local store, I just chose to stop by instead. The woman who helped me didn't know what to do (I had hoped that they had seen this problem with other folks so would be able to help really quickly). So, after showing her what happens (or doesn't happen, actually), she called the number provided and got a Verizon tech who knew absolutely nothing about the iPad 3G service and transferred her to another department.
This tech really didn't have a clue either but tried to help. She told us to do a hard reset by removing the battary (duh - not possible). Then she asked what my cell number was (Umm, I'm not a verizon phone customer), then she asked if I'd received a text message - umm, how could I recieve a text message when I can't even turn on the cell service? Well, finally, she got frustrated enough that she actually hung up on the woman helping me! I didn't have time to stick around on my lunch break so took off and will be calling their main customer service number tonight from home (I don't have wifi service at work, so can't trouble shoot from here).
Anyway, sorry for the long story. Has anyone else had this problem and know what I need to do to fix it? Thanks!