Verizon Store 3G Help FAIL

[SweetPoison]

Well, I can't vouch for Verizon, but I know that I can't change look at, or update my AT&T plan unless I have 3G turned on. Go to Settings, Cellular Data, turn on 3G and tap on View Account (or whatever it says) right there.

Really? I can access mine using wifi. Strange....

[Ads]

[graywolf]

Really? I can access mine using wifi. Strange....

Oh, you changed your avatar!

[SweetPoison]

Really? I can access mine using wifi. Strange....

Oh, you changed your avatar!

LOL! Did you see it change?

[qnet]

I don't know if this got solved yet but, I had the same problem and this it what worked for me. I called Verizon and the guy who helped me was very good. He told me to try to log on to my Verizon account without wi-fi on first. That didn't work so, he had me just restart the Ipad and, after that it worked. It didn't find the Verizon signal right away, it took about 30 seconds.

The crazy thing is, in the process of doing this, I solved another problem.

[twerppoet]

Well, I can't vouch for Verizon, but I know that I can't change look at, or update my AT&T plan unless I have 3G turned on. Go to Settings, Cellular Data, turn on 3G and tap on View Account (or whatever it says) right there.

Really? I can access mine using wifi. Strange....

I thought so too, but whenever I've tried to view my account it's always failed unless I have cellular turned on. Could just be a coincidence.

Then again, just tried it again, three times. I get:

The device information was not received.
Please close the page and reopen View Account. (USIM9997)

Then I turn on the Cellular Data switch and try, and it asks for my logon information.

Anyway, getting off topic for the thread. If I ever decide it's a problem I'll a make a post about it.

[graywolf]

LOL! Did you see it change?

Oh, no. I just noticed. I guess you are celebrating your "promotion".

[twerppoet]

LOL! Did you see it change?

Oh, no. I just noticed. I guess you are celebrating your "promotion".

It does seem to have put a sparkle in her eye.

[graywolf]

It does seem to have put a sparkle in her eye.

Oh! Pun! I guess everyone can figure that out...

[pennicat]

2 things;a friend of mine is a Verizon store manager and stated they were trained to turn ALL Apple related issues over to Apple. Second did you try activating over 3g vs wifi? To activate my hot spot I had to actually use IT to get to the Verizon website to activate it's usage. Until I did that I basically payed $20 for nothing

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This post was Tapatalk approved. Sent from my Incpad

Well, yes I tried, but how am I supposed to get there via 3G if I can't activate it!

[pennicat]

I don't know if this got solved yet but, I had the same problem and this it what worked for me. I called Verizon and the guy who helped me was very good. He told me to try to log on to my Verizon account without wi-fi on first. That didn't work so, he had me just restart the Ipad and, after that it worked. It didn't find the Verizon signal right away, it took about 30 seconds.

The crazy thing is, in the process of doing this, I solved another problem.

I wondered if rebooting might do it, but of course I completely forgot to try. I'll try that and see if it works.