IPAD 2 issue already? Really?

[Tim SPRACKLEN]

called apple today. It definitely was the wall charger adapter because I broke down and bought one at Best Buy. I called apple CS today, and they are sending me a new one in a few days. I will return the Best Buy one when it arrives (maybe... I guess an extra is always nice).

I wasn't too happy about having to give them my CC info over the phone in order for them to ship me a new one before I send out the one I have right now. I understand that they have to protect themselves, but it was clearly a defect in the charger (two days after launch!!!) and it is covered by the 1 year warranty.

All things considered, I am happy with the prompt response to my issue and willingness to ensure my satisfaction.

Asking for your credit card details is more-or-less standard industry practice. Apple are a good company but even they have to protect themselves, as you say. They are sending you a new charger *before* you return the old one and they need some reassurance that you'll return the old one.

I've always found them to be one of the best companies for customer satisfaction.

Tim
Scotland

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[Mtnmedic]

Asking for your credit card details is more-or-less standard industry practice. Apple are a good company but even they have to protect themselves, as you say. They are sending you a new charger *before* you return the old one and they need some reassurance that you'll return the old one.

I've always found them to be one of the best companies for customer satisfaction.

Tim
Scotland

+1

Michael "Spam, spam, bacon, eggs and spam. Hold the bacon and eggs." Sent from my iPad using iPF

[Mothertrh]

Hi, I have an iPad2 and have had two wall chargers fail on me now. I've had the iPad2 for about 6 months. This last charger I only had for a few months. It just all of a sudden doesn't charge. So, just wanted you to know it happens.

Teresa
Kansas

[MacDan]

So my Ipad 2 finally died today after two days of HEAVY use.

When I plugged it, it started charging (red battery screen).

I check it two hours later and it is only at 6% and its not charging. ***?

So I unplug it from that outlet and try another... nothing.
Again... nothing.
Try a hard restart (home + sleep buttons)... still nothing.
I remove the usb from the AC adapter block... still nothing.

Finally, I just plug it into my macbook via USB and it starts charging.

the USB is working fine... the wall charger block is NOT AT ALL working.

help?

If it's an iPad 2 it should still be under warranty. Apple support is great. Give them a call and they'll send you out a new charger.