Big Mess with IPAD 2 and best buy

[Kenworth]

Unfortunatly...........Buyer beware!

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[dmaul1114]

I fully understand the police would not do anything. Believe me. But the psychological effect of being willing to call them can be a tool to convince the manager that he or she is wrong.

That I can agree with. Though I'd still say just going up to the regional manager of Best Buy would get things resolved more quickly probably.

[vinnan]

Hi guys,

Thanks a lot for all the comments & Suggestions..this incident happened on 3/11/2011 7:23 PM MST (Time of purchase) to 8:05 PM MST (driving back to store after the shoick) in Best Buy West Jordan, Utah

Below is what i tried in the last 12 HR window


1) i called apple they said they cannot do anything however they said i can call the apple's customer relations on Monday to see if they can do anything (Highly Unlikely that apple can help)

2) best buy customer service sucks and they have no clue about any process and they said take it directly with the store manager

3) posted in multiple forums (Including apples and best buys customer service forum) help is minimal but lot of suggestions

4) Called credit card company and filed a dispute

5) Launched a complaint in BBB against best buy MN office

6) Posted a letter to best buy head quarters about the incident


Action Items for today

1) Go back to the store and talk to the manager and possibly call the cops as per the suggestions in this forum to see if they will give a search warrant for the previous guy who returned it (And also keep in mind i have some one elses IPAD 1 with me and i dnt want to have someone else's property even though i paif 640 $ for it)

2) possibly check with the lawyer

3) Complaint to a TV channel (though i don't how to do it)

Please suggest if there is anything else i can do

i do not care about the money (Even though i was saving this money for last 11 days with eating only once a day or the product...the only thing that hurts me is they made me look like a thief in front of every body with no sympathy what so ever

worst experience of my life time...

[dmaul1114]

Tin man and freebird offer good advice. Yes, a crime HAS been committed. It's called Theft by Conversion. And if over $500 in value in some states, that's a FELONY.

Even if the state in question has such a law, it doesn't help the OP. It just means Best Buy could charge him or or the original person who returned the iPad 1 with that offense.

The cops aren't going to help the OP prove he wasn't the one who did the fraudulent return. He's on his own on that front, and his best bet is doing what you and others suggest and taking the multiple angle approach with Best But corporate, the BBB, local media etc. to get the store manager to relent and refund his money/exchange for a new iPad 2. Then it's the store's problem if they want to try to find a way to press charges against the original person.

[iPadCharlie]

Here is a list of TV stations that serve Salt Lake City -- Salt Lake City Television Stations - Station Index

I would call the three major network affiliates and even the Fox station and briefly explain the situation to the person who answers the phone and they might pass you on the person on their news staff who might help you.

[Tinman]

It's not like having access to a shrink wrap machine is all that hard. If it happened as described the BB employee simply saw it "still" shrink wrapped and "ass"umed it was unopened. Anyone with access to a shrink wrap machine could have done that.



Michael

[Mtnmedic]

It's not like having access to a shrink wrap machine is all that hard. If it happened as described the BB employee simply saw it "still" shrink wrapped and "ass"umed it was unopened. Anyone with access to a shrink wrap machine could have done that.

Michael

Yep.

Michael "Spam, spam, bacon, eggs and spam. Hold the bacon and eggs." Sent from my iPad using iPF

[Mtnmedic]

Here is a list of TV stations that serve Salt Lake City -- Salt Lake City Television Stations - Station Index

I would call the three major network affiliates and even the Fox station and briefly explain the situation to the person who answers the phone and they might pass you on the person on their news staff who might help you.

Good advice. THIS is going for the jugular. Electronics stores feeling the bite of the recession are deathly afraid of bad press that will drive away customers. Especially if there are other big-box electronics stores (ahem...Fry's, etc.) nearby.

Michael "Spam, spam, bacon, eggs and spam. Hold the bacon and eggs." Sent from my iPad using iPF

[Mtnmedic]

Even if the state in question has such a law, it doesn't help the OP. It just means Best Buy could charge him or or the original person who returned the iPad 1 with that offense.

The cops aren't going to help the OP prove he wasn't the one who did the fraudulent return. He's on his own on that front, and his best bet is doing what you and others suggest and taking the multiple angle approach with Best But corporate, the BBB, local media etc. to get the store manager to relent and refund his money/exchange for a new iPad 2. Then it's the store's problem if they want to try to find a way to press charges against the original person.

It's worth making a report, though. Even a desk report. Generate a case file. Really...what does this guy stand to lose? SURE BB could accuse HIM but then, in a court of law, the burden of proof is 100% upon them to show that HE made the "switch". Really...it's probably a simple matter of tracking the original iPad to the original owner and asking HIM why it suddenly shows up in some stranger's hands right after being in Best Buy. Few people who commit crime will turn around and involve the cops in anything else for fear of getting caught for their earlier crime.

Of course, that didn't stop one lady on COPS who hailed a passing police cruiser to report that she'd just been involved with someone regarding buying a bag of weed and felt she was ripped off and wanted her $20 back. Priceless.

Michael "Spam, spam, bacon, eggs and spam. Hold the bacon and eggs." Sent from my iPad using iPF

[SweetPoison]

I read a story pretty much like this, here, when the first iPad hit. The news did get ahold if it I think ~ do a search here and see what the outcome was.

My iPad is my very first Apple product. My experience at the Apple store was amazing! Even for a few days after when I called them for so much help, they are wonderful.

I would never buy an Apple product anywhere but the my Apple store. I love going in there!

I hope things work out for you! Keep us posted!