Welcome to iPadForums.net Guest - Click Here to Register

Best Buy I-PAD 2 Extended warranty $179.99

This is a discussion on Best Buy I-PAD 2 Extended warranty $179.99 within the iPad 2 Forum forums, part of the Apple iPad Discussions category; Purchased I-PAD on 11/18/12 w/extended warranty. We noticed in the past 2 weeks it was not taking a full charge. We took it back to ...

iPadForums.net is the original Apple iPad Forum! Registered Users do not see these ads. Please Register - It's Free!
+ Reply to Thread
Results 1 to 5 of 5
  1. #1
    iPF Noob
    Member #
    287057
    Join Date
    Apr 2013
    Location
    wisconsin
    Posts
    1

    Unhappy Best Buy I-PAD 2 Extended warranty $179.99

    Purchased I-PAD on 11/18/12 w/extended warranty. We noticed in the past 2 weeks it was not taking a full charge. We took it back to Best Buy who checked it out and agreed that it was not charging. They then told us that they would have to keep our I-PAD, and that Apple would send a re-furbished unit via mail, leaving us without our I-PAD for a week as well. We argued with them that they we had been told at purchase time that we would be handed a brand NEW unit, on site, if problems occured...they told us Apple had changed their policy...do we have any recourse?

  2. Ads


  3. #2
    Administrator
    Member #
    1596
    Liked
    334 times
    Join Date
    Mar 2010
    Location
    Brisbane , Queensland Australia
    Posts
    5,307
    I am confused I. Understood applecare was $99 for 2 years. Did you purchases best buy warranty or AppleCare?
    Cheers Colin,
    Administrator
    Brisbane Australia
    Certified Apple Product Professional
    _____________________________


    iPad User Guide
    Forum Rules. Please Read.
    Hacking Section Rules

  4. #3
    Super Moderator
    Member #
    37823
    Liked
    748 times
    Join Date
    Mar 2011
    Location
    Cranbrook, Kent, UK
    Posts
    17,132
    If the extended warranty is with Best Buy then whatever Apple do is immaterial, your contract is with Best Buy and they need to honour it.

    That said, if you still have the iPad, are you able to get to an Apple Store as they would likely swap it out there and then although it might be a refurb rather than brand new (not that I've ever been able to tell the difference between new and refurb with Apple products).

    The Archangel

  5. #4
    iPF Novice
    Member #
    280206
    Liked
    1 times
    Join Date
    Feb 2013
    Posts
    55
    Best buy lied. All they are doing is exchanging it under Apples standard 1 year warranty. Extended warranties are nothing but profit for best buy. Consider it a 180 dollar lesson learned.
    Sent from my iPad using my finger

  6. #5
    Super Moderator
    Member #
    49720
    Liked
    414 times
    Join Date
    Apr 2011
    Location
    SC
    Posts
    6,337
    You need to be clear on what you bought. Do you have the paperwork? What does it say? You're much too vague here for anyone to know for sure.

    I did a search on their site for iPad extended warranty. I found this:

    Geek Squad Protection - Best Buy

    and that says you have a "no lemon policy" and thus, you get a comparable new one, under the right conditions. But only if you bought this product. We can't know what you bought. You need to do your homework and figure out to what you are entitled.

    Also, saying BB lied is not appropriate because depending on what was purchased, they may well not be lying. Just because such is covered under the regular warranty doesn't imply BB lied. The advanced version of their plan covers accidental damage, which is definitely NOT covered under Apple's standard warranty.
    Also, the no lemon policy may indeed mean the poster gets a new one, but I think it implies there needs to be 3 qualified repairs before getting a new one. If I had paid my money, I'd know exactly what I am entitled to and go marching in there with paperwork in hand.

    From this link above:

    No Deductibles

    We'll protect you from parts and labor costs for the life of your plan.
    Normal Wear and Tear

    You'll be covered for failures due to dust, internal heat and humidity, and other normal wear and tear issues.

    No Lemon Policy

    If your product requires any three qualified repairs during the life of your plan, we'll replace it with a comparable new one.

    Accidental Damage from Handling*

    It happens sometimes. If you drop or spill on your product in the course of normal use, we'll cover the cost of your repair.
    *Advanced plan only.
    Last edited by AQ_OC; 04-10-2013 at 10:47 AM.
    mini iPad w/ RD - 128 LTE - Space Grey | iPhone 4S - 64GB - White | Nexus 10 | Nexus 7 2013 | Kindle Fire
    * * * Forum Rules * * *
    http://www.ipadforums.net/forum-rule...ease-read.html


Home | Forum | Active Topics | What's New

Links

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

Similar Threads

  1. iPad 2 extended warranty ?
    By WilleyWinter in forum Australian Dedicated iPad Forum
    Replies: 2
    Last Post: 08-18-2012, 02:12 AM
  2. Extended Keyboard
    By Gabriel1 in forum iPad Apps
    Replies: 9
    Last Post: 04-10-2012, 03:50 PM
  3. Extended warranty
    By Doreen Scoffone in forum iPad General Discussions
    Replies: 1
    Last Post: 03-30-2012, 11:51 AM
  4. Extended Warranty yes or no.
    By papierschmetterling in forum iPad General Discussions
    Replies: 19
    Last Post: 07-25-2011, 10:51 AM

Search tags for this page

best buy extended warranty for i pad

,
best buy ipad warranty
,
best buy ipad warranty 2013
,

best buy warranty ipad

,
best ipad warranty 2013
,
extended warranty
,
ipad best buy warranty forum
,
what is covered under bestbuy ipad exyended warranty
Click on a term to search for related topics.

Tags for this Thread