Unable to completely connect to WiFi.

[Teddie_C]

Ok, I have a first generation iPad. I had to update my wireless router from my cable provider. The router is a Arris TGB852. I have updated my iPad to the latest version 5.1.
Since doing this my iPad will no longer completely connect to the WiFi. The SSID shows up under Networks. The wireless signal is full and shows that I am connected to the network. Next to the SSID instead of the check mark I have the spinning wheel. When I try to use the internet I get an error message that says that I am not connected.
I also have two iPhone 4's and a latest addition iPad that have no issues logging on. I have tried taking the iPad to another location to see if it will log on to wifi at all. No problems there.

I have tried:
1. Resetting the Network settings on the iPad.
2. Hard restart if the iPad.
4. re-booting the router
5. re-installing the software on iPad and starting from a new iPad.
6. turning off the password protection on the router.
7. making sure that the router is using the recommended settings from Apple.
8. talking to Apple.

Nothing seems to work. Does anyone have any ideas that my help.

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[skimonkey]

Hi there-have you placed a call with your cable provider since you had to recently update your router through them. Since your iPad can connect when at different locations, seems to me it is coming from your home network. Just a thought here.

[Teddie_C]

Yes I have. They say it's the iPad and Apple says its my cable provider. I know it must be a setting on the router that my iPad
doesn't like.

[Midranger4]

Ok, I have a first generation iPad. I had to update my wireless router from my cable provider. The router is a Arris TGB852. I have updated my iPad to the latest version 5.1.
Since doing this my iPad will no longer completely connect to the WiFi. The SSID shows up under Networks. The wireless signal is full and shows that I am connected to the network. Next to the SSID instead of the check mark I have the spinning wheel. When I try to use the internet I get an error message that says that I am not connected.
I also have two iPhone 4's and a latest addition iPad that have no issues logging on. I have tried taking the iPad to another location to see if it will log on to wifi at all. No problems there.

I have tried:
1. Resetting the Network settings on the iPad.
2. Hard restart if the iPad.
4. re-booting the router
5. re-installing the software on iPad and starting from a new iPad.
6. turning off the password protection on the router.
7. making sure that the router is using the recommended settings from Apple.
8. talking to Apple.

Nothing seems to work. Does anyone have any ideas that my help.

Does you provider grant you full access to the router? It almost sounds like they may have something in place to provision only authorized connections, similar, if not, MAC filtering.

Can you access the router ?

And if you don't mind....who is the provider and what make/model is the cable modem/router......I am presuming it is a single unit?

[Midranger4]

I misunderstood. iPad1 fails to connect after upgrade to V5.1 while other devices can.

I would be curious to see the connection properties on the problem iPad vs working iPad. Also router setup info if possible.

[Midranger4]

Ok. This is an uncommon but reported issue with ipad1, V5.1 and WIFI.

Two potential solutions.


The first is to force your cable modem to be provisioned again. A power cycle alone will not do this in many cases, especially if you have VOIP services and a backup battery in the modem.

Try this:

Remove battery from modem if one is present.

Now unplug the modem from the wall and remove the cable feed into the modem.

Wait about five minutes to be sure the modem is bricked.

Now reinsert the battery and supply wall power to the modem.

Then reconnect the cable feed to the modem.

The modem should hunt for a moment or two. Ultimately it will be provisioned and DHCP will assign it an IP.

Now see if ipad1 will discover it and grab an IP.

other suggestion is to forget the problem access point on the problem iPad. Then create it using the OTHER function under WIFI connections.



Still look around will post back if I find anything further.

[Teddie_C]

The router name has already been posted. The service provider is Brighthouse. I have full access to the router. The Mac filtering is off. I have done a complete power off as described above and
still get the spinning wheel. I have tried the direct access point as described above. Nothing works so far. Thanks for all advice. I am hoping someone can give me an idea that I have not tried.

[Midranger4]

The router name has already been posted. The service provider is Brighthouse. I have full access to the router. The Mac filtering is off. I have done a complete power off as described above and
still get the spinning wheel. I have tried the direct access point as described above. Nothing works so far. Thanks for all advice. I am hoping someone can give me an idea that I have not tried.

Can you post screen shots of connection details and post router config?

[Teddie_C]

Enable Wireless	Enabled
Wireless Network Name (SSID)	iGateway1
Broadcast Network Name (SSID)	Enabled
Change Password
Tx Power Level	High
Channel	Auto
AP Isolation
Enable WMM
Language	English
Security Mode	WPA2-PSK

[Teddie_C]

Enable Wireless	Enabled
Wireless Network Name (SSID)	iGateway1
Broadcast Network Name (SSID)	Enabled
Change Password
Tx Power Level	High
Channel	Auto
AP Isolation
Enable WMM	Enabled
Language	English
Security Mode	WPA2-PSK

Wireless Mode	Mixed B/G/N
BG Protection
Beacon Interval	100
DTIM Interval	1
RTS Threshold	2304
Fragment Threshold	2305
Frame Burst
WMM Power Save mode

80211n Specific Settings

Operation Mode	Mixed
Channel Bandwidth	20 MHz
Guard Interval	800ns
MCS	Auto