They think they'll save a $billion? It would be interesting to know how much they'll lose in goodwill (read, sales) by abandoning that well-known and loved customer service. I just can't help thinking something smacks of desperation in that post-Steve Jobs organisation that is evolving now, and whether this is wise commercial management. Market share is already dropping. Would a move like this improve it?
"Trained" sales staff taking my iPad out back of the store to work on a problem that they diagnosed from my, possibly amateurish, description? Not sure about that one at all.
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How would this affect those already on existing AppleCare+ plans?
Just reading that has lowered my satisfaction.
can you imagine being without your phone for example for who knows how long? not a good move.
Just think what this change will mean if you need warranty service while on vacation. So much for walking out a few minutes later with a replacement.
This is a great story! I'm going to write this up as a news story on the main page.