The iPad comes first in a new consumer satisfaction survey
Are you happy with your Apple tablet? Well, you aren’t the only one. Apparently the tech giant has a lot of happy iPad customers. A new survey coming out of JD Power and Associates found that Apple’s tablet was ranked highest in general customer satisfaction. The runner ups of course turned out to be Amazon’s Kindle and Samsung’s range of tablets.
Users participating in the survey were asked to rank their tablet in 4 different categories: how easy they operate, style and design, performance and features. The maximum grade each tablet could have achieved was 1000. Contributors to the study were also presented with a ranting scale of 0-5 circles.
Following this grading guidelines, Apple ended up scoring 848 points with five of five circles. Amazon did slightly worse and managed to snatch 832 points and just three circles out of five. Apple’s tablet competitors got much lower scores: Samsung got 827, Acer 811, Barnes&Noble 803 and HP just 790.
The J.D. Power report also mentioned that out of users who own both an iPhone and an iPad, 40% tend to do their online business on the iPad rather than on the smartphone. 56% see their tablet as perfect gaming devices, while 61% share their tablet goodness with at least another soul.
Source: Press Release - 2012 U.S. Tablet Satisfaction Study | J.D. Power