Apple Planning Major AppleCare Changes
AppleInsider reports on some major changes that Apple has just announced for its AppleCare service, and I’m sure that many of you reading this will be a little concerned by this news. The announcement took place during a town hall meeting last Thursday at Apple’s headquarters, when Apple told tech staff that AppleCare and AppleCare+ will be undergoing a major revamp this fall, with the view to both cutting costs and making the service more appealing to customers. The details were announced by Apple’s Vice President, Tara Bunch, who talked a lot about something called the “One Apple” brand, according to a source who was in attendance at the meeting. Possibly the most interesting nugget of news to come from AppleInsider’s anonymous source inside the meeting was the following comment:
The source also explained that AppleStores’ ability to repair devices in-house will be greatly expanded, with the ability to replace displays, cameras, sleep/wake buttons and logic boards in store. Geniuses will also be trained to use advanced diagnostic tools with which they can remotely assess hardware problems. For those with out-of-warranty devices this could actually be good news, as hardware issues would be fixed per device rather than requiring the owner to pay a universal “swap out” fee, as AppleInsider puts it.
“The biggest announcement, was the way repairs for iPhones will be handled soon. The way it is now, if almost anything is wrong with an iPhone, iPod, or iPad, the entire device is exchanged for a like-new re manufactured (sic) device, whether brought into an apple store or sent in for mail in repair. Now we are starting to actually repair the products and return the same device to the customer."
AppleInsider says that these changes to AppleCare will be rolled out to the US first, then internationally, and that they are expected to save Apple around $1 billion per year. AppleInsider also outlines changes to AppleCare service agreements.
Many thanks to Kaykaykay for the heads-up on this news story.:thumbs:
Source: Big changes coming to AppleCare this fall: warranty subscriptions, in-store iOS device repairs, more [u]