Newbie who also just got a cracked iPad screen
I got my iPad from my Gf in august and yesterday as I was strolling along, the iPad slipped out of my arms. To my horror, the iPad landed on the left bottom corner where it was not covered by my leather iPad cover. And branches of cracks sprawled across the screen from that corner. My heart sank.
This morning i Went to my local apple custom service center and the fella there told me apple does not do repairs and that I would have to pay more than half of what I paid for the iPad, to get a replacement set. I called the toll-free support number hoping to explain that it's not intentional and that it's apple who created a fragile product which I shouldn't paying to repair or replace. But to no avail. She still told me to pay to get a replacement.
I've viewed some threads from previous posts stating that some of them got free replacement for cracked iPad screen due to dropping of their iPad. Why I cannot get also? :(