iPad2 Replacement screen (SIngapore)
I came here to tell you my experience with Apple.
Bought iPad2 3G 32GB 10 days back. 2 days later I got an USD80 leather case with screen protector to go with it.
Just yesterday the screen cracked, last person using it was my 8 year old daughter. After inspecting it, I can see no physical damage anywhere except the screen & weird thing is, it started from a section where the leather case covers over, with no evidence of leather damage.
Today I went to an Apple Authorised Service Provider (Sapura), a nice gentleman attended to me. I told him what had happened & asked how much would it cost me to get this fixed. To my horror he said it would be $XXX amount. It's 75% of the value of a new iPad2 of the same model & capacity. I knew he didn't set this policy. He then gave me a 800 number.
I called (1-800-186-1087) at 1904hrs and explained my situation. The customer care personnel (Carlos) who had a 'Care-less' attitude. I asked if it can be of a part replacement rather than a full unit exchange or the price have any room for improvement. Flat 'NO' was his answer. He didn't even bother to find more options. I noted his un-helpfulness, so I said with that kind of price I can thrash this unit & get a new one, rather then getting an exchange & allow Apple to sell my original unit as a refurbished one. He answered sarcastically 'Your Choice'. Upon hearing that I said 'Thank You' & hung up.
This would be my last Apple product if I can help it. I will also make sure that I will tell my story to all, through every possible mean via mail, forum, twitter, facebook & etc.
Apple won't replace screen, they rather you pay for a full unit.
India treatment not so good either
Just got a new ipad2 and decided to explore buying an APP after the fact. I also had an iPod with a headphone jack issue I happened to take along. This was within the warranty period but it took very long to just convince the helpers there to even accept the iPod and show it to their technical dept. They just kept insisting that nothing cn be done. They just wanted me to go away!
And this after I had bought a pair of earphones from their shop that just wouldn't work.
Yes the treatment in the US is exemplary.