Making an official complaint to Apple?
So after owning my iPad 2 for around 6-8weeks the microphone stopped working on it. I called apple and they booked me a genius appointment at the apple store in Buchanan street Glasgow which is around 1hour away from me.
I was a bit sceptical about them fixing it but after taking a day off work to go through I finally got there to be told it can't be fixed and they would have to order a new one for me. They didn't have any 32G black ones in store so I was told to phone apple online and they would send me one next day delivery.
I called them while in store to be told that I would have to wait 7 working days and would have to send my old one back in the meantime. So after a complete load of rubbish I ended up telling the staff to order me a new one in store and I'd be through to pick it up when it was here.
They said it would be here before the weekend and still no phone call.
To say the least I'm very annoyed at the lack of communication from apple to their stores and how un-helpful the staff were. Now I'm gonna have to take another day off work and go through and collect the new iPad.
So does anyone know the official way to make a complaint about certain staff members and a store too.
Rant over sorry:)