UPS delivery - YIKES!
I just got off of a three way call with a management rep from Apple and an international shipping management representative for UPS. I started calling because the current online tracing information has the package no where near my area.
It seems Apple thinks they have sent my IPad for Saturday delivery and UPS says no its scheduled for Monday as Apple requested. It was scary to hear these to management level representations discuss who was right. Apple kept saying on the call it would be there Saturday, and UPS kept saying No, Apple contracted with UPS for Monday. I hope this only my problem and not a bigger problem. I leave very early Sunday for a week long vacation. So it it shows up Monday - I am screwed!
I have Saturday UPS delivery in my area. It seems there is a very high level conversation going on about what Apple has really told UPS to do and that notifications of special handling really mean. Interestingly the UPS rep also indicated that some were some shipments flagged for Friday delivery. I assume that is either the Apple and Best Buy deliveries.
I won't get mine until Monday either since my town does not offer Saturday delivery. Sorry to hear about your horror story :(
Hmm.. that's not good at all! I wonder if Apple will offer something to those who didn't get it on Saturday.
JohnnyApple, Even though UPS does not normally deliver on Saturday, I wonder if they are going to make an exception for tomorrow? Have you called to confirm this?
It would really be nice if the two would get together and get their stories straight. I would LOVE to go out and spend my Saturday out and about with my wife instead of sitting at home "hoping" that my iPad is delivered if in fact people already know it isn't gonna be here 'till next week.
If it isn't gonna be here on Saturday... that is fine... just let me know so I don't waste an entire weekend day waiting on it. If I waste a day sitting for the UPS guy to come when he actually isn't and it could have been avoided... I'll be pi$$ed!!!
Check your tracking number in the morning and see if it says "out for delivery" - then you'll know for sure!!! :)
Originally Posted by brobar
Originally Posted by herbminke3
I personally have three conflicting stories from UPS regarding this. The last conversation i had with a UPS Worldwide manager said don't worry about UPS delivery policy, UPS Worldwide is responsible for making the delivery on April 3rd, has a contract with Apple and everyone will get their delivery on April 3rd provided they answer the door of course. If you talk to UPS they will tell you NO if you don't have weekend delivery service. I'm banking on Worldwide and plan on playing with my new toy on Saturday, I just hope it is my new iPad..
Just put the presign paper on your door and go on with your life.
Well my conversation was with a Manager for UPS Worldwide. And she seemed to think there was a great deal of confusion on what they were actually required to do in providing Saturday deliveries.
I just spoke with apple since my tracking shows shipped on 3/30 but original invoice 4/2 - she assured me it would be delivered tomorrow - and that she had been advised that ups's tracking computers are all screwed up
Yeah, I talked to a UPS rep and she said that it would be here tomorrow "by the end of the day". When I asked what that meant, she said it could be before 7pm, but it might be later.
The suspense is killing me!
--- JAMES ---