An Example of AT&T's Poor Customer Service (Kinda Long)
I thought I would explore using my iPad 3 as a hotspot. Over the course of a week I talked, chatted, and met face-to-face with five different reps and the first said I couldn't do that. The second said yes you can, just change to the appropriate data plan. The rep I talked to to change the plan said he could change it, but I could NOT use the iPad as a hotspot. A very nice young lady at the AT&T booth in the Mall of Georgia assured me I could do it. Yesterday, at the same booth, I asked a somewhat disgruntled young man what would I need to do once my new plan took effect and he told me I could not use the iPad as a hotspot. When I showed him on my iPad where I was changing to the plan with hotspot, he said, "They must have changed that while he was on vacation last week." Yeah, right!
For the record, I used my iPad as a hotspot this morning while in an area with no WiFi. Something three-fifths of the reps I talked said I couldn't do.
Grayson, GA USA