Cracked Screen - Too Easy!!!
Today, my iPad 2, which doesn't have a screen protector but was in a Snugg case, was standing horizontally upright with the cover folded around the back and into the tab, tipped forward onto my planner, rotating from standing on its edge to a face down position onto the planner. It was tipped from the back as I was moving a plate and fell just right so that the glass edge around the button hit the ring from my planner and cracked the screen. It fell only with the force of it's own weight. Although I don't have an iPad 3, my iPad 2 is only 7 months old.
I've read many stories how the Genius Bar has replaced individuals screens for free as a one-time-only basis. I went to the Apple store hoping they might be able to do something for me and they told me that they no longer replace screens free of charge and it is a $250 charge. I could see if I was really careless and dropped the tablet that I would not be covered, but this thing was literally tipped forward onto the planner with no force. I would have been fine paying up to $100 for a replacement, but $250 is a bit much, especially considering I paid $350 for it new at MicroCenter.
I understand Apple's position that they cannot replace the screen of every iPad that drops, but in my case, it was not dropped, it should have survived this without a problem. Although I really enjoyed the iPad, I can't justify spending another $250 on a device that is this fragile around the button.
I'm going to try another iPad store to see if I receive different results, but I won't spend another $250 to replace a 7 month old device.
If anyone has other suggestions on how I can obtain a replacement at a lower cost, I'd appreciate the direction. Right now, I'm at the point where I'm considering getting an Android 7" tablet. I know they are not nearly as nice, but they appear more durable. Kinda funny, I was planning on buying the iPad mini when released, but this experience has soured me on the iPad. I'm not a gamer and using the tablet for email, calendar, web browsing, and evernote.
All the best - Dan
Cracked Screen - Too Easy!!!
So I broke down and bought another iPad-2. The replacement was $250 plus another $50 for a 1.5 year warranty to give me protection in case this ever happens again. What's odd is that they call it a 2 year warranty, but the warranty starts from when you purchased the original iPad, not the replacement.
A measly $25 swayed me to the iPad. Google cancelled the $25 promotion for those that purchase the Nexus 7 a few days before my iPad cracked. Once I factored in costs for repurchasing apps for Android, tablet case, and external keyboards, it made sense for me to stay with the iPad.
Happy I have the iPad back, but it still bothers me that I paid another $300 for the device. From this point forward, I'll always buy the warranty for tablets. I think I am still going to purchase a 7" tablet soon to supplement my iPad-2. I'm waiting to see if Apple releases the rumored iPad mini and how it compares to other 7" tablets.
Thanks everyone - Dan