Poor Apple Customer service
Called Apple support about IPAD 2 issue and after discussion I was given a email address of the "supervisor" and a phone number with his extension. Since, I have email and called and left message with no response. I am very disappointed with Apple's customer service.
They are famous for their very
excellent customer service. I would guess that, like many companies, e-mail is not the way to go for help and you may get a lot grayer waiting forever for a response.
Call them or stop in personally to any Apple store.