We gave my mom an iPad 1, along with an HP Envy e-printer, and she was able to print emails, photos, etc. from her 1st generation iPad.
Recently we sent her an iPad 2 (she lives 2,000 miles away), and talked her through downloading the HP e-print app so the newer iPad could find her HP printer. Her iPad now "sees" the HP e-printer and her email address, and it will print photos directly from the HP app, as well as printing email ATTACHMENTS from her Mail app - but when she tries to print out an actual email, the "PRINT" option is always grayed out. So she can't print emails from her Mail app, nor I can I figure out how to get her email into the HP app's Documents folder.
We have tried everything I can think of, to no avail, and I can't seem to find anyone else with this specific problem.
Any suggestions are much appreciated!